FAQ(Frequently Asked Questions)
Learn how to handle general problems occurred in your processing
Access to Human Customer Service
Check in with our customer support team for human help.
You are welcome to contact us at firstname.lastname@example.org for any issues relating to DDMALL products.
DDMALL warrants to the original owner-user that this DDMALL product will be free from defects in material or workmanship. This warranty is limited to twelve (12) months from the original purchase date, whether or not actual use begins on that date.
All quality-related defects on items sold directly by DDMALL are covered by an extensive warranty, starting from the date of purchase.
Buyer must provide sufficient proof of purchase
● Sales invoice
● DDMALL must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection For defective items that DDMALL needs to have returned, warranties on those replacements are voided if the wrong item is returned to
Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning items claimed to have defects but found by DDMALL quality control to be in working condition
● Returning defective items in international shipping Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty
● Products without sufficient proof of purchase Lost or stolen products
● Items that have expired their warranty period Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) Purchases from unauthorized resellers
Repair out of Warranty
If you would like to repair your product, but it is out of the Manufacturer's Warranty, you can ship the product to DDMALL and we will provide you with a cost estimate that will include labor, materials, and parts costs. If you decide to have the product repaired, you will be responsible for paying the total amount of the repair via credit card before any repairs will be made.
DDMALL reserves the right to change the terms and conditions of the sale at any time, without notice.